Help & Support
We're happy to help anytime
We aim to reply within 48 business hours. You can write to us in English or Arabic.
Frequently Asked Questions
How do I switch the app language?
Open Settings → Language and choose English or العربية. Reminders, notifications, and the PDF report follow your choice.
How do I add a new medication?
From the Medications tab, tap the add button, enter the medication's name, form, and instructions, then set the dose times.
How do I follow more than one person?
Create a profile for each person under Family members, and switch between them from the home screen. The My family screen shows everyone's status at a glance.
What is senior mode?
A simplified, large-text screen that shows only the next medication with a clear “Yes, I took it” button. The senior signs in with a 6-digit code that you create for them.
How do I manage or cancel my Dawaa Pro subscription?
Subscriptions are managed through the store:
- iPhone: Settings → your name → Subscriptions → Dawaa.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Dawaa.
You can also open subscription management directly from Settings inside the App.
I bought Pro but it doesn't show as active?
Open the subscription page in the App and tap Restore a previous purchase. Make sure you're signed in with the same store account you used to buy it.
How do I delete my account or data?
You can delete any profile or medication from within the App. To delete your whole account and its data, follow the steps on the Delete account page.
Does the App work without internet?
Yes. The App works offline and syncs your data automatically when you're back online.